Cash88 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data — all in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
PDPA Compliance
This policy is fully compliant with Malaysia's Personal Data Protection Act 2010.
Cash88 ("we", "Platform") is an online entertainment platform operator running under the domain cash88.live. We are committed to protecting the privacy of all users on our platform. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of your personal data.
This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data protection in the country. By using the cash88 platform, you agree that your personal data is handled in accordance with this Privacy Policy.
We encourage you to read this document in full. If any section is unclear or you have questions, the cash88 support team is ready to assist you through the available channels.
This Privacy Policy forms part of Terms and Conditions cash88 as a whole and should be read together with that document.
Cash88 collects the personal data necessary to provide platform services safely and effectively. We only collect data that is genuinely required — there is no excessive collection of information irrelevant to the platform's purpose.
| Data Category | Example | Primary Purposes |
|---|---|---|
| Identity | Name, IC, date of birth | KYC Verification & Fraud Prevention |
| Contact | Email, phone number | Communication & customer support |
| Financial | Bank account number, transaction history | Deposit & withdrawal processing |
| Technical | IP address, device type, browser | Platform security & improvement |
| Usage | Gaming history, login frequency | Personalize experience & ensure compliance |
Every piece of data we collect is used for a specific and lawful purpose. The following are the primary purposes for which your personal data is used on the cash88 platform:
Cash88 does not use your data to make automated decisions that significantly affect you without human involvement. All major account-related decisions involve review by our team.
Cash88 protects your personal data using the latest security technology in line with financial industry standards. All data is stored on secured servers and only authorised personnel have access to sensitive information.
Your personal data is retained for as long as your account is active and for the required period following account closure in accordance with legal obligations. Financial transaction data is kept for a minimum of 7 years in line with Malaysia's financial legal requirements. Once the retention period expires, data will be securely deleted or anonymised.
Cash88 does not sell your personal data to any third party for marketing purposes. Your data is shared only in the following limited circumstances:
All third parties that receive your data are required to uphold data protection standards equal to or exceeding those of cash88. They are not permitted to use your data for any purpose beyond what is specified in their agreement with us.
Important: Cash88 has never sold, rented, or traded your personal data to advertisers, data brokers, or any other commercial party.
The cash88 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze platform usage.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the cash88 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data cash88 holds about you. We fully respect these rights and will respond to any related requests within a reasonable timeframe.
To submit any request regarding your data rights, please contact the cash88 support team through the available channels. We will process your request within 21 business days in accordance with PDPA requirements.
The cash88 platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that personal data of a minor has been collected without our knowledge, it will be deleted immediately and the account in question will be closed. Parents and guardians who discover that a child under their care has an account at cash88 are encouraged to contact us promptly.
Cash88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The latest version of the Privacy Policy will always be available on this website with a clear update date.
For significant changes that affect how we use your data, we will notify you via:
Continued use of the platform after any changes to the Privacy Policy take effect will be considered acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cash88 handles your personal data, please contact us through the following channels:
We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department.
Our standard response time for privacy inquiries is within 3 working days. For more complex issues requiring investigation, we aim to resolve them within 21 working days in accordance with PDPA.
Six ways we keep your personal data safe and protected at all times
All of cash88's data handling practices fully comply with Malaysia's Personal Data Protection Act 2010. We comply not merely because it is required — but because you deserve that protection.
256-bit SSL encryption for data in transit and AES-256 for stored data ensure your information remains inaccessible to unauthorized parties — even in the event of a server breach.
Cash88 has never sold, rented, or traded your personal data to advertisers or commercial third parties, and never will. Your data is not our product.
Only staff who require access to perform their duties are permitted to view sensitive user data. All access is recorded in an immutable audit log.
We clearly explain why each type of data is collected and how it is used. There are no hidden purposes or undisclosed data uses.
Periodic security assessments conducted by independent third parties ensure our data protection systems remain up to date against the latest threats.
Your rights under PDPA 2010 and how to exercise them
PDPA 2010 grants you certain rights regarding your personal data. cash88 respects these rights and provides clear mechanisms for you to exercise them.
To exercise any of these rights, contact the cash88 support team via the 24/7 live chat available on the platform. We will acknowledge receipt of your request within 24 hours and provide a full response within the timeframe prescribed by law.
You may request a copy of all personal data cash88 holds about you. This includes account information, transaction history, and any documents submitted during KYC.
If you find that the personal data we hold is inaccurate or outdated, you may request a correction. Changes will be applied after the necessary security review.
Under certain circumstances, you may request the deletion of your personal data. This right is subject to legal requirements that oblige us to retain certain data for specified periods.
You may object to the use of your data for direct marketing purposes at any time. Such requests will be actioned immediately and without question.
If you believe your data rights have been violated, you may file a complaint with cash88 and, if unsatisfied, escalate it to the relevant Malaysia Personal Data Protection Department.
Answers to the most frequently asked questions about data privacy at cash88
With financial-grade security and full PDPA compliance, cash88 is a platform you can fully trust with your personal information.